Questions & Answers

General Questions

As of 2019 e-vignette and toll will be introduced in Bulgaria as a modern way of charging for the use of the national payed road network.

In this way the necessary financial resource is being generated, that is further invested for sustainable development of existing and new roads, including road safety.

The road charge collection system is based on state of the art technologies which allow suitable ways of payment and control without hindering the free movement of the vehicles.

The system applies a fair charging model based on European directives.



 

As of January 1, 2019, e-vignette will be introduced in Bulgaria for the use of the national payed road network. The prices of the e-vignettes will remain the same for all vehicle types. Starting from 2019 also a weekend vignette will be introduced for light vehicles. Since the entering into force of the e-vignette there is no longer need to put a sticker on the windscreen of the vehicle. During a roadside check by the control authorities the owners and users of the vehicles shall not be obliged to present a document proving the purchase of  e-vignette.

In order to perform its activity on toll collection, the Road Infrastructure Agency will operate an Electronic toll collection system. The system is combination of technical means and procedures for sale, validation and control of the regulated use of the road network.

 

Paper vignettes, which expire in 2019, will remain valid until their expiry date. The vignette sticker must remain on the windscreen until it is no longer valid, so that it can be checked by enforcement bodies.

When the total weight of the car + trailer/caravan composition exceeds 3.5 tonnes, then the purchase of a Category 3 e-Vignette is obligatory. The validity period of the trailer/caravan vignette may be different than that of the car.

The verification of the payment of the vignette fee is carried out by the respective control bodies via a check for a properly generated and valid e-vignette in the electronic system in accordance with Art. 10a (5) of the Road Traffic Act and the users are not obliged to provide the e-vignette that is issued to them or any proof of the payment made during the check.

Pursuant to the Roads Act:

Vignette fee should be paid for the following vehicles with total technically permissible weight up to or equal to 3.5 tons:
•    motor vehicles with at least four wheels intended for transport of passengers;
•    motor vehicles with at least four wheels intended for transport of goods;
•    off-road motor vehicles.

Vehicles intended to tow a semi-trailer are considered vehicles intended for transport of goods with over 2 axles, irrespective of the number of axles and of whether the trailer is attached or not.

When the vehicle is with a trailer and when the total technically permissible weight of the composition exceeds 3.5 tons, an additional vignette fee is to be paid for the same vehicle category in respect of the trailer.

 

Pursuant to the Roads Act:

Vignette fee is not due by persons with 50 or over 50 per cent of disabilities, as well as persons or families bringing up permanently disabled children under 18 and until completion of a secondary course of education, but not later than till their 20 year of age. These persons are granted free e- vignette with validity of one year.

Vignette fee is not due also for vehicles with less than 4 wheels, as well as for wheel tractors, tractor trailers and other self-propelled machinery registered for work under the Law for registration and control of the agricultural and forestry machinery.

Vehicles owned by the Ministry of Interior, the National security service, the State Agency “National security”, the Emergency medical care and the Armed forces do not pay vignette charge as well.

With Annex № 2 to point 2 of Decision № 959 / 31.12.2018 of the Council of Ministers, a list of republic roads for which a fee for use of the road infrastructure is collected - http://dv.parliament.bg/DVPics/2019/3_19/3_19_pril.pdf

You can see a map of the vignette charged road sections here.

 

 

 

If you have not paid vignette charge for the use of the paid road network, you are an infringer and are subject to penalty.

Infringement is determined through the Electronic system and through the stationary and mobile cameras of the National Toll Administration located on the road. Control of the payment of vignette charge will be performed by the authorities of the Ministry of Interior as well as the National Customs Agency in the cases where the vehicle leaves the territory of Bulgaria through the border crossing points.

Around 300 stationary cameras and 105 vehicle-mounted cameras will be functioning on the roads of Bulgaria, which will control, in a twenty-four-hour regime, the payment of the respective road charge – e-vignette, by licence plate recognisition of the vehicle and verification in the system.

 

Control of the payment of vignette fee will be performed by the following authorities -  the National Toll Administration, the Ministry of Interior, as well as the Customs Agency in the cases where the vehicle leaves the territory of Bulgaria through the border crossing points.

No, implementation of compensatory fee does not repeal the penalties.

All drivers, owners or users of vehicles who use the paid road network without having paid the respective fee and who have not paid charge for the use of the national payed road network (e-vignette or toll) are infringers and are subject to fine.

In the case of infringement an act for determination of administrative infringement is drawn up on which base a penalty order is drawn up to impose a penalty. If the infringer pays for the compensatory charge immediately after determination of the infringement or within 14 days after drawing up of the act for determination of administrative infringement, then he will be exempt of administrative-criminal liability and will not be subject to penalty which is of higher amount.

 

The compensatory fee has been introduced on 31 January 2017 in the Roads Act with the amendments of the Road Traffic Act, which will enter into force from the beginning of 2019, The compensatory fee is intended to act as mechanism for exemption from administrative criminal liability for infringements connected with the use of the paid road network.

The possibility for voluntary payment of the compensatory fee, on one hand, aims to increase the collection of the fees for the use of the paid road network and, on the other hand – the compensatory fee allows the infringer to pay higher charge with delay and in this way to be exempt from imposing sanctions and the measures related therewith.

 

The compensatory fee can be paid:
•    during roadside check by the control authorities of the National Toll Administration. It can be paid only by card on POS terminals which the mobile teams of the so called toll control will be equipped with.
•    at the border crossing points payment in cash will also be possible considering the fact that the respective vehicle may leave the country only after its payment.
The user of the tolled road network has the possibility to pay the compensatory charge by bank transfer, as well in the points of sale – in cash or by card.
During on-the-road inspection by the officials of the Ministry of Interior compensatory charge MAY NOT be paid on spot.
A fine may be paid by bank transfer.

Account of the National Toll Administration for paying sanctions via a bank transfer. 

 

Purchase and payment of e-vignette

When buying an e-vignette via bank transfer, technological time is needed in order for the payment to go through, as with all bank transfers. Therefore, drivers who have chosen the option of paying for their e-vignette via bank transfer, need to provide for at least three business days before the trip. This period is valid only if the PAY number has been correctly entered in the payment order and the correct amount, as calculated in the PAY number, has been deposited.

Only the 13-digit PAY code generated upon the e-vignette registration should be entered in the “Details of payment” field in the payment order (no spaces or any other information).

Example: PAY1901198888888

For each generated PAY code, a separate payment order is prepared. Please note that payment orders are processed automatically and therefore all information must be filled out correctly.

In the Recipient field, you need to write АПИ or Агенция „Пътна инфраструктура“ (this is the Road Infrastructure Agency).

Credit/debit card payments or cash payments show up in the system within five minutes.

Those who have purchased an e-vignette can check whether it is valid by using the Vignette Check button on the bgtoll.bg website.

Bank Transfer Instructions

When purchasing an e-vignette, the owner or the user of the vehicle is responsible for entering the correct information.

Pursuant to Art. 5, para. 3 of the Ordinance on the terms, conditions and rules for the development and operation of a mixed system for charging different categories of road vehicles based on time and distance travelled.

“The liability for incorrectly declared data concerning the vehicle’s license plate number, category or validity period of the vignette fee falls exclusively on either the owner or the user of the vehicle, and in case of incorrectly declared data, it is considered that the vignette fee has not been paid.”

The Road Infrastructure Agency and the National Toll Management shall not be held liable for any incorrectly entered data.

When purchasing an e-vignette from the www.bgtoll.bg website, through a self-service terminal and the mobile application, you have to go through one final step of checking the data you have entered.

Users who have paid several times for an electronic vignette for the same registration plate with the same validity period shall submit an application in a form, indicating the circumstances for the unduly paid fees under Art. 10 of the Roads Act, incl. for two or more electronic vignettes.

The following information shall be attached to the application:

  • A copy of the registration certificate of the vehicle
  • A copy of documents certifying the payment of a vignette fee /in case of card payment – a bank statement, which reflects the transaction and information about the first four and last four digits of the card with which the payment was made; in case of bank payment – a copy of the payment order/
  • A copy of a notarized power of attorney if necessary

    The request will be reviewed and if there are grounds the amount will be refunded within 30 days upon receipt. The user shall also specify a bank account to which the amount is to be transferred.

    An application form for reimbursement of unduly paid fees under Art. 10 of the Roads Act

    The following is the full procedure approved by a decision of the Management Board of the RIA:

    1. Subject of the current procedure

    The present procedure determines an order for reimbursement of amounts from the National Toll Administration for unduly paid amounts under Art. 10 of the Roads Act /RA/, incl. in case of two or more times payment of vignette fees. Refunds of amounts are allowed in the following cases:

  1. If there are two or more times payment of a fee under Art. 10 of the Roads Act for the same vehicle with registered the same registration plates, country of registration and emission class (the emission class refers to vignettes for vehicles of Category 1 and 2), with the same validity period;
  2. In case that a fee under Art. 10 of the Roads Act is paid, but no e-vignette is activated in the Electronic Toll Collection System under Art. 10, para. 1 of the Roads Act.

2. Sources for purchase and payment of fees under Article 10 of the Roads Act

Payment of a fee under Art. 10 of the Roads Act can be done by using of one of the following sales channels:

2.1 National Toll Administration (NTA);

2.2 National e-charging service provider (NSP) and its affiliate network.

Refund of amounts for vignette fees paid two or more times is allowed, both through their purchase via the same sales channel and also in case of their purchase through different sales channels.

3. Procedure for review of submitted applications for reimbursement of a vignette fee paid two or more times under item 1.1 hereof;

Refund of amounts unduly paid under Art. 10 of the Roads Act, according to item 1.1 of this procedure, is admissible for an owner or an authorized user of a vehicle in the following cases:

3.1 In case of declared identical data about registration plates, category, country of registration and emission class (the emission class refers to vignettes for vehicles of Category 1 and 2), as well as with the same validity period;

3.2 The difference in the validity periods between the paid vignette fees is not more than 24 /twenty-four/ hours in case that both vignette fees are paid in cash or by card payment;

3.3 The difference in the validity periods between the paid vignette fees is up to 3 /three/ working days in case that the first payment is made by bank transfer.

In case of two or more purchased e-vignettes for the same registration plate, category, country of registration and emission class, when the period of one vignette falls into the period of the other – the amount of the purchased vignette for the shorter period is refunded.

The right to file of an application for reimbursement of an unduly paid fee under Art. 10 of the Roads Act under item 1.1 of this procedure has the owner or an authorized user of the vehicle.

The application shall be submitted as per a standard form and may be submitted personally or by an authorized person, by submitting it to the office management of the Road Infrastructure Agency /RIA/, to the office management of the Regional Road Administration /RRA/ or by e-mail: info@bgtoll.bg.

3.4 Required documents during submittal of an application:

3.4.1 Data about the registration plate of the vehicle;

3.4.2 Data about the registration certificate of the vehicle;

3.4.3 A copy of documents certifying payment of the vignette fee;

3.4.4 Bank account number and account holder specified by the applicant to which the amount shall be reimbursed;

3.4.5 A copy of a notarized power of attorney if necessary;

3.4.6 E-mail/contact phone.

4. Procedure for review of submitted applications for reimbursement of unduly paid fee under Art. 10 of the Roads Act under item 1.2 hereof:

4.1. Reimbursement of amounts as per unissued e-vignettes is allowed in the following cases:

4.1.1 Upon payment by bank transfer, which cannot be processed automatically or manually, and upon which the e-vignette is not activated in the Electronic toll collection system under Art. 10, para. 1 of the Roads Act:

4.1.2 In case of a contested transaction for purchased e-vignette, where the money has been deposited into the bank account of NTA, but the e-vignette in the Electronic toll collection system  under Art. 10, para. 1 of the Roads Act is not activated.

4.2. The owner of the vehicle or the authorized user of the vehicle has the right to submit an application for reimbursement of unduly paid fee under Article 10 of the Roads Act, under item 1.2 of this procedure. The application can be submitted personally or through an authorized person, by depositing it in the office of the RIA, in the office of the RRA or by e-mail: info@bgtoll.bg.

4.3. Required documents during submission of an application under item 4:

4.3.1 Data about the registration plate of the vehicle;

4.3.2 A copy of the registration certificate of the vehicle;

4.3.3 A copy of documents certifying payment of the vignette fee:

4.3.3.1 In case of payment by bank transfer – payment order;

4.3.3.2 In case of card payment – a bank statement showing the transaction and information about the first four digits and the last four digits of the card with which the payment was made;

4.3.4 Bank account number and account holder specified by the applicant to which the amount shall be reimbursed; When reimbursing of an amount upon a specified foreign currency account – information about the holder, the address of the holder, the name of the bank, the address of the bank, the type of currency of the bank account, shall be included;

4.3.5 A copy of a notarized power of attorney if necessary;

4.3.6 E-mail/contact phone.

APPLICATION for reimbursement of unduly paid fees under Art. 10 of the Roads Act, incl. in case of vignette fee paid two or more times for the same vehicle registration plate

 

You can either use Cyrillic or Latin symbols when entering the vehicle registration plate number on the website and the mobile application for the purchase of an e-vignette – symbols should correspond to those on the registration plate. Only letters and digits should be entered. Do not enter dashes, dots or spaces if the registration plate contains any. All letters must be capital.

Example:

Correct: СВ0000НР; ОВ0000ВТ; ВР0000РВ

Incorrect: SV0000NR; OV0000VT; VR0000RV

The number zero (“0”) and the letter “O” are not interchangeable. You have to use “0” (zero) for digits and “O” for letters.

Electronic vignettes can be purchased in several suitable ways for the users of the national road network:

  • Online at the following address: http://web.bgtoll.bg
  • Through mobile application
  • Through self-service terminals in retail outlets and in the offices of the Road Infrastructure Agency
  • At cash desks at the points of sale and in the regional road administrations of the Road Infrastructure Agency

 

When purchasing online at site web.bgtoll.bg or through mobile application payment by card is possible.

Cash payment is possible only when purchasing e-vignette at the cash desk in the points of sale and in the offices of the Road Infrastructure Agency. In the designated points of sale payment is possible also by card, including fuel card.

Payment of e-vignette can also be made by bank transfer. For this purpose, it is necessary first to buy it on web.bgtoll.bg , and when executing the bank transfer in the box “payment details” the identification number of the generated e-vignette to be indicated.

 

When purchasing an e-vignette online at the site http://www.bgtoll.bg/en/ and by mobile application, on the final step a confirmation for successful purchase is generated on the screen.


If you have indicated an e-mail address, the same information will be sent also to your electronic mailbox.

When purchasing an e-vignette at a point of sale or in regional office of the Road Infrastructure Agency, as well as on self-service terminal, a receipt will be generated for the purchased e-vignette.

This receipt, as well as the confirmation for successful purchase does not need to serve as a proof and you are not obliged to present them to the officials performing control over road charge payment obligation.

Verification of the validity of the purchased e-vignette can be made at any time on the site http://www.bgtoll.bg/en/ and on the self-service terminal.

 

 When purchasing an e-vignette the person entering the data is responsible for entering the correct information. When purchasing online at the website www.web.bgtoll.bg, self-service terminal or mobile application, the system requires at the final step verification of the entered data. We encourage users who buy e-vignette to check carefully and verify the information they have entered before confirmation of the final payment.

Road Infrastructure Agency and National Toll Administration are not liable for wrongly entered information.

 

 

Pursuant to the Value Added Tax Act, road charges (e-vignette and toll) represent state charge that is not subject to VAT.

The tariffs for e-vignette and toll are the same, irrespective of the way of purchase – from the internet site www.web.bgtoll.bg, mobile application, self-service terminal or at cash desk at the points of sale and the regional offices of RIA.